Return terms

Regulations of the Cabinet of Ministers of the Republic of Latvia stipulate that a customer may repudiate a contract within 14 calendar days and return the merchandise to the seller. However, pursuant to part six, clause 12 of the Consumer Rights Protection Law, the "customer is responsible for preserving the quality and safety of the merchandise throughout the entire term of implementation of the right of rejection", the SIA "J. & K. Furniture" reserves the right to deny the customer’s right of rejection or withhold a compensation from the refunded amount in case the merchandise is returned otherwise than in its original packaging, if the packaging is considerably damaged, if the seals on the product are damaged, if the protective film is removed (e.g. from the display of a mobile phone), in case any signs of negligent use are identified – for instance, scratches and other kinds of damage.

In case a customer cannot familiarized himself with the product otherwise than through removing the original packaging thereof or damaging it in any other way (an example would be the film that a washing machine is wrapped with), the damage done to the packaging is not deemed to be a substantiation for the forfeiture of the right of rejection. Should this be the case, the customer must keep the packaging and have it returned along with the merchandise in order to use the right of rejection, since the packaging bears the serial number of the item. In order to have the right of rejection implemented as fast as possible, please be advised to unpack such goods with utmost caution.

In case the product you wish to purchase is out of stock and must be ordered separately, you will have to pay a security deposit of 30% of the price of the merchandise, the remaining amount will be due before the merchandise is delivered. In this case you will be unable to use the right of rejection. If you do reject the merchandise anyway, the security deposit shall not be refunded. The security deposit is only refunded in case the SIA "J. & K. Furniture" repudiates the contract unilaterally. In this case, the consumer is entitled to a refund of the amount equivalent to the price paid.