Return terms

1. The Buyer (consumer) has the right to withdraw from the concluded purchase and sale agreement using electronic communication within 14 (fourteen) days from the date of delivery (receipt) of the goods, or - if the Buyer (consumer) has ordered more than one item in one order and these items are delivered separately - from the date of delivery (receipt) of the last item, except for the provisions of the Cabinet of Ministers Regulation No. 255 “Noteikumi par distances līgumu”, adopted on May 20, 2014, paragraph 22.

2. The Buyer may withdraw from the Agreement using electronic means of communication by sending a notice of withdrawal to the Seller to the e-mail address: pasutijumi@gigantmebeles.lv. The Buyer's notice must clearly indicate the Buyer's intention to withdraw from the Agreement and indicate the following information:

- Name, surname;
- Order number (format O-xxxxxxx);
- Product name;
- Date of receipt of the goods;
- Proof of purchase (delivery note no.)

3. If the Buyer purchases several products under one Agreement, his/her right of withdrawal applies to both one and several products.

4. The goods must be returned to the Seller (SIA "MĒBEĻU OUTLETS GIGANT") no later than 14 (fourteen) calendar days from the date of sending the notice of withdrawal. The Buyer is responsible for the correct packaging of the goods for return. The product is considered to be properly packaged if it is placed in additional external packaging (placed in a box, wrapped in paper or film, etc.) and this packaging is tightly closed (for example, taped). The Buyer bears the direct costs of returning the goods.

5. The goods can be returned to the GIGANT store where the order was received, delivered to the GIGANT central warehouse at Riga, Mellužu Street 15 or order the Seller's (SIA "MĒBEĻU OUTLETS GIGANT") delivery service in accordance with the delivery schedule. Before returning the goods, the Buyer must contact the Seller by the specified phone number or e-mail (phone: +371 25607050, e-mail: pasutijumi@gigantmebeles.lv) and agree on the return of the goods.

5.1. If the Buyer (consumer) uses the transport services provided by the Seller (SIA "MĒBEĻU OUTLETS GIGANT") to return the goods, a standard delivery fee is applied (Riga and Riga area – 20-25 euros, outside Riga and the area – 30 euros) and a fee for possible additional services.

6. The Buyer shall receive the money for the returned goods, including the amount paid by the Buyer for the delivery service provided by the Seller (SIA "MĒBEĻU OUTLETS GIGANT"), if such was used, after the goods have been returned to the Seller within 14 (fourteen) calendar days. If only part of the purchased goods is returned, the Buyer shall be reimbursed for the delivery costs of the goods in proportion to the ratio of the returned goods to the non-returned goods. The Buyer shall be refunded the money in the same way in which they purchased the goods (for example, if the goods were paid for by bank transfer, the refunded money shall be transferred to the Buyer's bank account from which the payment was received), unless the Buyer agrees to another method of refund offered by the Seller.

7. It is not considered that the Seller (SIA "MĒBEĻU OUTLETS GIGANT") has violated the refund conditions if he cannot make the transfer due to the Buyer's fault (late return of the goods, inaccurate data, etc.).

8. In none of the return options, the Seller (SIA "MĒBEĻU OUTLETS GIGANT") is obliged to reimburse the Buyer for additional costs incurred because the Buyer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller.

9. According to the Cabinet of Ministers regulations, the Consumer cannot exercise the right of withdrawal if:

9.1. The Product is made according to the Consumer's instructions (for example, fabric or color) or the Product is clearly personalized;
9.2. The Consumer has opened the packaging of the Product, which cannot be returned due to health and hygiene reasons, for example, mattresses, mattress toppers and mattress accessories.

10. When returning the goods, the Buyer must act in accordance with the following conditions:

10.1. The returned goods must be in the original packaging or other proper packaging (with instructions and warranty card, if they were delivered with the Product);
10.2. The Buyer must not damage the returned goods;
10.3. The goods must be unused and preserved in their commercial appearance (undamaged labels, unremoved protective films, etc.);
10.4. The returned goods must be in the same configuration as they were received by the Buyer;
10.5. When returning the Product, the original of the relevant delivery note must be submitted.

11. The Parties agree that if the returned quality product does not meet the conditions for returning the product specified in paragraph 10 of the Regulations, the Seller (SIA "MĒBEĻU OUTLETS GIGANT"), upon accepting the product, is entitled to demand from the Buyer to compensate the Seller also a proportional amount for the decrease in the value of the product that occurred as a result of the Buyer's actions that were not necessary to determine the nature, properties and operation of the product.

12. The Cabinet of Ministers Regulation No. 255 “Regulations on Distance Contracts” does not apply to Buyers who are legal entities, and they do not have the right of withdrawal. The Buyer who is a legal entity or a person who carries out economic activities is entitled to return the Product to the Seller if it does not correspond to the information provided by the Seller about the Product or if it reveals hidden defects.